Sri Bhavani Jewels Exclusive Designs
Your complete shopping satisfaction is our No.1 Priority. We want you happy each and every time you buy from us. However if due to some unforeseen situation you are not happy with the product then the following terms apply for a mutually consented resolution of the situation.
We do our best to make sure you never need to use this policy. But still for clear guideline purpose here it is:
If you don't like what we sent you, let us know by a phone call or email, we will try our best to find a solution. If an item you ordered from Sri Bhavani Jewels & Gems(I) Pvt.Ltd does not meet your expectations do call us immediately and we will manage the rest for you.
We are dedicated at Sri Bhavani Jewels & Gems(I) Pvt.Ltd to offer you the best quality in our products and our services. We know that mistakes are sometimes made though, and we are here to help resolve those problems without any delay from our end.
We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that:
The item may be damaged during transit.
Or there might be a manufacturing defect.
Or that a wrong item is delivered to you by mistake.
Item Received in Damaged Condition / Manufacturing Defect or Wrong Item
If you have received a damaged item or if the item you received was not the item you ordered or if it was misrepresented on our site, please contact us by phone or email within 24 hours of your receipt of the product. It is important that you save all packing materials as well as the item itself. When you reach us, we'll give you instructions on how to proceed so that we may replace the item as quickly as possible.
We will express ship a replacement item at the earliest possible with no extra shipping cost to you If the original ordered item is no longer possible then we will request you to choose an alternate item and express ship the same to you with no extra shipping cost to you. We will communicate with you about your wishes to make sure you will be happy with the exchange.
If you do not want any alternate item then we will refund you in full with no deduction whatsoever. Or any other amicable resolution as mutually agreed with customer